Leave Policies
• Annual, sick, and public holiday leave as per employment law.
• Submit leave request in advance

Code of Conduct
Employees are expected to:
• Maintain professional behavior at all times.
• Uphold honesty, transparency, and fairness in counselling.
• Protect student and institutional confidentiality.
• Avoid conflicts of interest.
• Refrain from accepting personal gifts or favors from students or Institutions.
• Report unethical practices immediately.
• Respect cultural diversity and avoid discriminatory behavior.

4. Ethical Standards and Compliance
4.1 Adherence to Regulatory Frameworks
Staff must comply with all relevant regulations, such as:
• National Code of Ethical Practice (UK)
• ICEF, British Council, or QEAC Code of Ethics
• Data protection laws (e.g., GDPR)
4.2 Anti-Fraud, Anti-corruption, and Misrepresentation
• Never falsify student documents or information.
• Ensure accuracy of admission and visa applications.
• Staff must not accept or offer bribes or kickbacks
• Misrepresentation can result in dismissal and legal action.

5. Student Services Procedures
5.1 Student Counseling
• Conduct needs analysis (academic background, goals, budget).
• Provide unbiased information about study options.
• Record counseling sessions in CRM.
5.2 Application Process
• Verify documents before submission.
• Communicate regularly with students and institutions.
• Track application progress and updates.
5.3 Visa Support
• Provide accurate visa information based on official sources.
• Avoid offering immigration advice beyond authorized limits.
• Maintain confidentiality and data accuracy.
5.4 Pre-departure and Post-Arrival Support
• Conduct pre-departure briefings.
• Provide guidance on accommodation, travel and cultural adjustment.
• Assist with airport pickup.
• Maintain student contact for welfare and satisfaction follow-ups.

6. Document Verification and Compliance
To maintain integrity and partner trust:
• Verify all academic records using official verification systems (e.g., WAEC, NECO, Digitary, Parchment).
• Cross-check Institutional accreditation via NUC, WHED, CHEA, or relevant bodies.
• Keep digital logs of all verifications for audit purposes.
• Follow internal SOPs for fraud detection and escalation.

7. Partner Institution and Relationship Management
7.1 Communication
• Communicate professionally with partner Universities and Colleges.
• Adhere to partnership contracts policies.
• Never misrepresent an Institution’s courses or ranking.
• Use official channels for all correspondence.
• Respond promptly and professionally.
• Report feedback from students to improve collaboration.
7.2 Representation Standards
• Use approved marketing materials.
• Do not alter logos, messages, or images without permission.
• Attend partner training and certification programs.

8. Marketing and Recruitment
8.1 Advertising Guidelines
• Ensure all promotional content is accurate and approved.
• Avoid misleading claims about admissions or scholarships.
8.2 Events and Fairs
• Prepare event plans and reporting.
• Represent the agency and partner institutions professionally.

9. Data Protection and Confidentiality
• Protect personal data under applicable privacy laws (e.g., GDPR).
• Store student data securely (Password-protected or encrypted systems)
• Use CRM and shared systems responsibly.
• Do not share student information with third parties without consent.

10. Health, Safety, and Well-being
• Maintain a safe, clean, and ergonomic workplace.
• Follow environmental sustainability practices (digital workflows, waste reduction, and energy efficiency).
• Report hazards, accidents, or unsafe behavior immediately.

11. Professional Development and Training
• Participate in regular training (e.g., ICEF, British Council, partner webinars).
• Stay updated on education systems and visa policies.
• The agency encourages continuous learning through workshop and online courses
• Seek feedback and engage in continuous improvement.

12. Disciplinary Procedures
Breaches of policy may result in:
1. Verbal warning
2. Written warning
3. Suspension or termination
All disciplinary actions will follow due process and documentation.

13. Employee Welfare and Grievance Handling
• The agency promotes a respectful and inclusive workplace.
• Employees may raise complaints confidentially to HR or management.
• The agency ensures fair hearing and resolution of all grievances.